Privacy Policy

Big Dog AI is a software platform for home-service businesses. It helps businesses market their services, capture and qualify leads, send text message follow-ups, and track appointments, estimates and jobs.

This policy explains what information the platform may collect, how it is used, and the choices you have. Businesses that use Big Dog AI are responsible for the requests and messages they send to their own customers.

• Name
• Phone number
• Email address
• Service request information (for example, the service you asked about and details of your project)
• Appointment information
• Estimate information
• Communications with a business, including text messages sent through the platform

You provide this information when you contact a business, submit a service request form, or communicate with a business that uses Big Dog AI.

• To provide the services you requested through a business
• For customer communications, such as appointment and estimate follow-ups
• To operate account functionality for the businesses using the platform
• For security, such as protecting accounts and preventing misuse
• For analytics that help businesses understand their own performance
• For support

If you check the SMS consent box on a service request form, you agree to receive text messages from the business regarding your service request, appointments, estimates, follow-ups, and customer support. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time, or reply HELP for help.

Texting is optional. You can request service without agreeing to receive text messages, and consent is never a condition of purchasing goods or services.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

When you check the SMS consent box, the platform records that consent along with the time and where it was given, so the business has an accurate record of your choice.

SMS consent information is used only to provide the communications you requested and related customer support.

We keep information only as long as needed to provide the services, meet legal obligations, and resolve disputes. When information is no longer needed, it is deleted or removed from active systems.

We use access controls and encryption in transit to protect information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

You can ask to access, correct or delete your information, or withdraw your SMS consent, by replying STOP to any text message or by contacting the business you have been working with. Businesses can also help with questions about the messages they send you.

Questions about a specific service request are best handled by the business you contacted.